how to enable wifi calling cricket on android

You’re staring at your Android settings, searching for the Wi‑Fi Calling toggle, and it’s just not there. If you’re trying to figure out how to enable Wi‑Fi calling on Cricket Wireless Android, you’re not alone. That missing toggle is the number one frustration we hear from Cricket subscribers.

The good news is the fix usually isn’t your phone. It’s almost always a missing piece on the account side or a compatibility detail you can check in about two minutes.

Let’s break down exactly what needs to happen. As of 2026, Cricket supports Wi‑Fi Calling on a specific set of Android phones. The feature uses the same IMS (IP Multimedia Subsystem) infrastructure as AT&T.

That means your phone needs to be on a Cricket or AT&T approved list. Otherwise, the toggle stays hidden. Once you know the three requirements, you can go from hunting for a switch to making calls over Wi‑Fi in under ten minutes.

Quick Answer

Go to Settings > Connections > Wi‑Fi Calling. If you don’t see it, your phone might not be compatible. Check Cricket’s official device list first.

Then make sure Wi‑Fi Calling is added to your account. Call *611 or use the Cricket app to request it. Once provisioned, the toggle appears and you register your 911 address.

Why Can’t You Find Wi‑Fi Calling on Your Cricket Android?

There are three reasons the toggle stays missing. The most common one is that your phone isn’t on Cricket’s whitelist. Cricket uses a narrower list than AT&T.

An unlocked phone that works on AT&T may not work for Cricket Wi‑Fi Calling. The second reason is that Wi‑Fi Calling hasn’t been added to your account. Cricket requires you to request it.

The third reason is a software or settings hiccup. A carrier profile update or a network reset usually fixes that.

If your phone is a Samsung Galaxy, Google Pixel, or Motorola model sold directly by Cricket, it almost certainly supports Wi‑Fi Calling. But if you bought it unlocked from Amazon or Best Buy, you need to check the exact model number. That’s where we start.

The Three Must-Haves for Cricket Wi‑Fi Calling

Think of Wi‑Fi Calling like a three‑legged stool. If one leg is missing, the whole thing falls apart.

That’s it. No special plan required. No extra charge.

Wi‑Fi Calling uses your existing talk minutes. If you have any Cricket plan with voice service, you qualify. The only catch is the device and account side.

Step 1: Is Your Phone Compatible?

Start with your phone’s model number. Go to Settings > About phone. Look for “Model number” or “Device name.” Write it down exactly.

Then visit Cricket’s official Wi‑Fi Calling device list on their support page. Search for your model number. If it’s there, great.

Move to Step 2.

If it’s not listed, you still have options. Some unlocked phones from Samsung and Google work even if they aren’t on Cricket’s public list. The AT&T whitelist is broader.

If your phone supports VoLTE on AT&T, it might also support Wi‑Fi Calling on Cricket. But no guarantees. Aggregate user reports on forums show that the Google Pixel 7 and 8 series often work, while some OnePlus models do not.

The safest path: use a phone you bought directly from Cricket or a phone Cricket sells unlocked on their website. Those work every time.

Step 2: Is Wi‑Fi Calling Active on Your Cricket Account?

This is the step most people skip. Even if your phone is compatible, Cricket won’t show the toggle until Wi‑Fi Calling is added to your line. Think of it as a feature flag that needs to be flipped on their end.

Here’s how to check and request it:

• Open the Cricket app on your phone. Go to Account > Manage features. Look for Wi‑Fi Calling.
• Or dial *611 from your Cricket phone. Say “Wi‑Fi Calling” when prompted. The automated system can often provision it instantly.
• If the automated system doesn’t work, speak to a human. Ask them to “add Wi‑Fi Calling to my line.” It takes about 30 seconds once they do it.

After they add it, reboot your phone. Then go to Settings > Connections. The Wi‑Fi Calling toggle should now appear.

If it still doesn’t show, move to the next step.

Step 3: Where’s the Toggle? (Phone-by-Phone Guide)

The toggle location varies by Android manufacturer. Here’s where to look on the most common Cricket Android phones.

Samsung Galaxy (A series, S series, Note series)

Settings > Connections > Wi‑Fi Calling. If you don’t see “Wi‑Fi Calling” under Connections, tap “More connection settings” first. Samsung phones also have a Quick Settings tile.

Swipe down twice and look for the Wi‑Fi Calling icon. Long‑press it to jump to settings.

Google Pixel (5, 6, 7, 8 series)

Settings > Network & internet > SIMs. Tap your Cricket SIM. Scroll down to Wi‑Fi Calling.

Pixel phones also have a toggle in the Phone app. Open the Phone app, tap the three dots menu, then Settings > Calls > Wi‑Fi Calling.

Motorola (G series, Edge series)

Settings > Network & internet > Mobile network > Advanced > Wi‑Fi Calling. Some Motorola phones place it under Settings > Wi‑Fi > Advanced > Wi‑Fi Calling.

OnePlus (Nord, 10, 11)

Settings > Wi‑Fi & network > SIM & network > Tap your Cricket SIM > Wi‑Fi Calling.

LG (if you still have one)

Settings > Network > Mobile networks > Wi‑Fi Calling.

If you can’t find the toggle after following the path for your phone, try one more thing. Go to the Phone app, dial *#*#4636#*#*. That opens the testing menu.

Tap Phone information. Look for “Wi‑Fi Calling provisioning.” If it’s set to “Disabled,” your account hasn’t been provisioned yet. Call Cricket support again and insist they enable it on their side.

Once you see the toggle, turn it on. You’ll be prompted to register a 911 address. Enter your physical street address.

No PO boxes allowed. That’s a federal requirement. After you save it, you can choose between “Wi‑Fi Preferred” and “Cellular Preferred.” Unless you have awful home cell signal, leave it on Cellular Preferred.

That way, your phone only uses Wi‑Fi when the cellular signal is weak. If you want to force Wi‑Fi Calling all the time (useful for international travel), switch to Wi‑Fi Preferred.

Now that the toggle is on, test it. Turn on airplane mode. Then turn Wi‑Fi back on.

Make a call. If it goes through, you’re set. If not, you may need to update your carrier settings or tweak your router.

We’ll cover that in the next sections.