can I keep my bigpond email address

Can I Keep My Bigpond Email Address?

When it comes to changing internet service providers (ISPs), one of the most common concerns for users is whether they can keep their email address. This is especially true for those who have been using Bigpond, a popular ISP in Australia. In this article, we will explore the options and possibilities for keeping your Bigpond email address, as well as provide valuable insights and information to help you make an informed decision.

The Importance of Email Addresses

Email addresses have become an integral part of our digital identities. They are not only used for communication but also serve as a means of identification for various online services and platforms. Losing access to an email address can result in a loss of important contacts, documents, and even access to online accounts. Therefore, it is understandable why users are concerned about keeping their email addresses when switching ISPs.

Understanding Bigpond Email Addresses

Bigpond, which is owned by Telstra, is one of the largest ISPs in Australia. Many users have been using Bigpond email addresses for years, and the thought of losing them can be daunting. Bigpond email addresses typically end with “” or “”. These addresses have become familiar to both individuals and businesses, making them an important part of their online presence.

Options for Keeping Your Bigpond Email Address

Fortunately, there are several options available for users who want to keep their Bigpond email addresses. Let’s explore each option in detail:

Option 1: Transfer to Telstra Mail

Telstra, the parent company of Bigpond, offers an email service called Telstra Mail. This service allows users to keep their existing Bigpond email addresses while enjoying the benefits of a modern and feature-rich email platform. By transferring your Bigpond email address to Telstra Mail, you can continue using the same address without any disruption.

Telstra Mail offers a user-friendly interface, advanced spam filtering, and a generous storage capacity. It also provides seamless integration with other Telstra services, such as My Account and Telstra TV. Transferring to Telstra Mail is a straightforward process that can be done online or by contacting Telstra customer support.

Option 2: Set Up Email Forwarding

If you prefer to use a different email service provider but still want to receive emails sent to your Bigpond address, you can set up email forwarding. Email forwarding allows you to automatically redirect incoming emails from your Bigpond address to another email address of your choice.

To set up email forwarding, you will need to access your Bigpond email account settings. From there, you can configure the forwarding settings to specify the email address where you want your Bigpond emails to be forwarded. This option is particularly useful if you have already migrated to a new email service but still want to receive emails sent to your Bigpond address.

Option 3: Use an Email Migration Service

If you are switching to a new ISP and want to migrate your entire email account, including your Bigpond emails, to a new email service, you can use an email migration service. These services specialize in transferring emails, contacts, and other data from one email provider to another.

By using an email migration service, you can seamlessly transfer all your emails from your Bigpond account to your new email service. This ensures that you don’t lose any important emails or contacts during the transition. Some popular email migration services include Mailbird, ShuttleCloud, and YippieMove.

Considerations and Limitations

While the options mentioned above provide ways to keep your Bigpond email address, it is important to consider some limitations and factors that may affect your decision:

Compatibility with Third-Party Services

When switching email service providers, it is crucial to ensure that your new email service is compatible with any third-party services or platforms you use. For example, if you have integrated your Bigpond email address with online banking or social media accounts, you may need to update your email address with those services to avoid any disruptions.

Data Loss and Migration Challenges

Transferring emails from one email service to another can sometimes result in data loss or formatting issues. It is recommended to back up your emails before initiating any migration process to avoid potential loss of important data. Additionally, some email migration services may have limitations on the number of emails or the size of attachments that can be transferred.

Service Provider Policies

Before making a decision, it is important to review the policies and terms of service of both your current ISP (Bigpond) and your new ISP. Some ISPs may have specific policies regarding email address retention or transfer, which may affect your ability to keep your Bigpond email address.

Frequently Asked Questions (FAQ)

Q: Can I keep my Bigpond email address if I switch to a different ISP?

A: Yes, you can keep your Bigpond email address by transferring it to Telstra Mail, setting up email forwarding, or using an email migration service.

Q: Is there a cost associated with transferring my Bigpond email address to Telstra Mail?

A: Transferring your Bigpond email address to Telstra Mail is typically free of charge. However, it is recommended to check with Telstra for any potential fees or charges.

Q: Can I use my Bigpond email address with third-party email clients?

A: Yes, you can use your Bigpond email address with third-party email clients such as Microsoft Outlook or Mozilla Thunderbird. You will need to configure the email client with the appropriate settings provided by Telstra.

Q: Will I lose my emails if I transfer my Bigpond email address to Telstra Mail?

A: No, transferring your Bigpond email address to Telstra Mail should not result in any loss of emails. However, it is always recommended to back up your emails before initiating any transfer process.


Switching ISPs does not necessarily mean losing your Bigpond email address. By exploring the options mentioned in this article, such as transferring to Telstra Mail, setting up email forwarding, or using an email migration service, you can keep your Bigpond email address and continue using it seamlessly. It is important to consider the limitations and factors mentioned, such as compatibility with third-party services and potential data loss, before making a decision. Ultimately, the choice depends on your specific needs and preferences, but rest assured that there are options available to ensure you can keep your Bigpond email address.


I am a technology writer specialize in mobile tech and gadgets. I have been covering the mobile industry for over 5 years and have watched the rapid evolution of smartphones and apps. My specialty is smartphone reviews and comparisons. I thoroughly tests each device's hardware, software, camera, battery life, and other key features. I provide in-depth, unbiased reviews to help readers determine which mobile gadgets best fit their needs and budgets.

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